When installing a new cobot implementation, it is important that the installation process runs smoothly. Installation should be quick, easy, safe and professional. It needs to be a Smart, Safe & Simple process. This accounts especially for when installation abroad is needed. An integrator installing a cobot implementation abroad can face challenges such as cultural and language differences. Hence, cooperation with a local partner that speaks the local language and understands the culture can be beneficial for both the organization implementing the robot as well as the organization supplying the robot. This blog discusses how Smart Robotics cooperates with various partners and distributors, and highlights the experience of one of our distributors of a recent cobot implementation in Italy.
Importance of a future-proof partner
In a previous blog post we have discussed the importance of a future-proof technological partner for an organization. A trusted and knowledgeable partner is just as important for an organization as the technology they implement. An internationally present partner can ensure easy roll-out to all locations of an organization, especially when they cooperate with local partners and distributors. These local partners and distributors can help overcome language and cultural differences and create clear communication and a smooth implementation process.
This is exactly why Smart Robotics chose to create an extensive distribution network throughout Europe and beyond. Through this distribution network, we can cooperate with local partners and ensure easy roll-out of our cobot solutions in Europe and beyond. It enables us to serve and grow with our multinational clients in the food, pharma and FMCG industry worldwide.
Cobot installation process: experience of a distributor.
Because of our smart software, the cobot solutions of Smart Robotics do not require any application dependent programming or teach-in. They are quickly up-and-running with a new installation or product change.Recently, a Smart Palletizer with Vacuum Gripper and Smart Formation Unit has been installed at a new customer in northern Italy. Throughout the sales and installation process, we have cooperated intensively with our local distributor Guarnerio & Mantelli. They were closely involved with the installation process and have experienced the cooperation and installation process as quick, easy and flexible. The installation was Smart, Safe & Simple:
“We have experienced cooperation with Smart Robotics as very positive. Their Business Manager and Service Engineer have shown professionality during the project and never missed a chance to give the customer the needed support. I want to underline the extreme availability of the Service Engineer who installed at location in Italy and who was always at the forefront to provide clarifications and support, even after installation.
The cobot installation lasted one day. A new installation will take place in Italy in a few weeks, and together with Smart Robotics, everything has been planned in order to complete installation in less than half a day. For the operators it was more than easy to start working with the Smart Palletizer. They only needed a very short training and the customer was excited to start palletizing his boxes.
Smart Robotics has been very flexible. After the customer’s request for the Smart Palletizer a quick response time was needed. All people involved, including Founder & Managing Director Mark Menting, proved to be immediately available for direct dialogue with the customer. This contributed to the success of the project and set the basis for future cobot installations at new customers.”
Luigi Pappini – Sales Engineer – Guarnerio & Mantelli
Smooth cobot implementation
The experience of Guarnerio & Mantelli displays that the installation process ran smoothly and was easy, safe and professional. The cooperation with a local distributor has proven to be very useful and successful. Together, we were able to overcome language and culture issues and to serve our new customer well.
“During installation, the customer’s technical department was very helpful assisting during the placement of the robot. For example, they have lifted the entire production line 10cm for the robot to be able to function perfectly. The customer even managed to reposition the robot after rebuilding the production line, while keeping the robot calibration still valid. Thanks to great feedback of the customer after installation, we were able to remotely improve the robot performance and solve minor product issues instantly”.
Frank Damen –Service Engineer – Smart Robotics
Of course, after installation the cobot implementation process is not finished. Performance measuring through data collection, remote support and regular software updates ensure the cobot’s optimal performance. Caring for your customers is of great importance, and with our Smart, Safe & Simple solutions, our extensive distribution network and our remote service that is exactly what we do!
Smart Robotics plans to continuously expand and improve our distribution network to serve our customers in the best way possible and to grow with them, in Europe and beyond. Would you like to be part of this expansion and partner up with Smart Robotics? Feel free to contact us via firstname.lastname@example.org.